Remote first
We begin with remote diagnosis whenever supported, often resolving an issue without waiting for a visit.
Annual service plans · Orange County
Professional systems.
Long-term care.
Priority support, remote troubleshooting and planned system care for eligible Control4, network, lighting and audio/video systems.
Annual plans$875–$1,250
Compare Plans
AVELAT long-term support
Confidence after
the installation.
A connected home depends on many systems working together. AVELAT service plans provide one knowledgeable point of contact for eligible systems we installed, serviced or approved.
Priority response
Plan members receive prioritized support during normal AVELAT business hours.
System knowledge
The team that understands your wiring, rack, programming and equipment remains your support partner.
Choose the level of care
Two plans.
One trusted team.
We confirm system eligibility and the exact covered equipment before enrollment.
Essential Care
$875/ yearRemote-first support and annual maintenance- Priority phone and remote response
- Remote troubleshooting when available
- One annual remote system health review
- Supported software and firmware review
- Priority on-site scheduling when required
- On-site labor and materials billed separately
Most complete care
White-Glove Care
$1,250/ yearPriority remote and on-site support- Everything in Essential Care
- Covered on-site troubleshooting labor
- Remote diagnosis before the service visit
- Annual system maintenance and update session
- Priority scheduling for covered service issues
- Long-term guidance for system reliability
Pricing applies to qualified residential systems within AVELAT's normal service area. Larger or unusually complex systems may require custom pricing.
Covered system care
Support for the
connected home.
Our plans focus on diagnosis, maintenance and restoring normal operation for eligible systems. The final agreement identifies what is covered at your residence.
Automation
Controllers, interfaces, scenes, drivers and supported connected-system communication.
Wi-Fi + infrastructure
Routers, switches, access points, managed power and the network supporting the home.
Audio + video
Eligible receivers, amplifiers, distributed audio, televisions and integrated source control.
Controls + shades
Supported lighting-control programming, keypads, interfaces and motorized-shade integration.
Remote when possible. On-site when needed.
Support begins
with understanding.
We know how the network, rack, lighting, Control4 programming and audio/video systems fit together. That complete view helps us diagnose the cause instead of treating only the symptom.
Phone / remoteNormally within 24–48 business hours
On-site schedulingNormally within 1–5 business days
Clear coverage. No surprises.
Maintenance is covered.
New work is separate.
Annual care is designed to maintain and troubleshoot the existing approved system. It is not a replacement-equipment warranty or an unlimited expansion plan.
Plan care may include
- Remote diagnosis and troubleshooting
- Annual health and update review
- Restoring existing covered operation
- Priority business-hours response
- On-site care according to the selected plan
Quoted separately
- Replacement equipment and materials
- New wiring, rooms, zones or equipment
- Major redesign or new automation features
- Subscriptions and third-party charges
- After-hours or emergency service
Before enrollment
A plan built around
your actual system.
Service plans are available for eligible systems installed, serviced or approved by AVELAT. Older, unsupported or previously modified systems may need an initial assessment, repair or modernization before coverage begins.
Every customer receives a written agreement identifying the plan term, covered systems, service address, exclusions and final price.
Explore Control4 automation →Priority Support · Remote Diagnostics · Annual Care · Long-Term Reliability
Annual care consultation
Protect the experience
you use every day.
Tell us about your Control4, network, lighting or audio/video system. Serving Orange County, including San Clemente, Newport Beach and Irvine, we will confirm eligibility and recommend the right annual care plan.
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